1. How to request cancellation
Send a written request from your registered email address to admin@geturweb.in. Include your name, project name, payment date, amount and Razorpay payment or order reference if available. A WhatsApp message may be used to alert us, but the email request creates the formal cancellation record.
2. Before work begins
If GetUrWeb receives your cancellation request before the agreed kickoff and before any custom work or approved third-party purchase has begun, the project payment is eligible for a full refund. We will confirm whether the project has entered production when acknowledging the request.
3. After work begins
If strategy, design, development or another agreed service has started, we will calculate the value of completed work, approved milestones and authorised third-party costs. Any remaining unearned portion of the payment is eligible for refund. We will provide a written calculation before processing a partial refund.
4. Non-refundable items
- Work that has been completed and approved.
- Custom digital deliverables already supplied in accordance with the agreed scope.
- Domains, hosting, licences, paid plugins, stock assets or other third-party items purchased with your approval.
- Milestones explicitly identified as non-refundable in a signed quotation or project agreement after that milestone begins.
This does not limit remedies available under applicable law when a service is not delivered as agreed.
5. Duplicate, incorrect or unsuccessful payments
A confirmed duplicate charge or an amount collected in error is eligible for a full refund. An unsuccessful or abandoned transaction normally does not create a completed charge. If a bank shows a debit for an unsuccessful payment, allow the bank's automatic reversal period and contact us with the payment reference if it is not reversed.
6. Refund review and processing time
- We normally acknowledge a complete request within 2 business days.
- Eligibility is normally confirmed within 5 business days.
- An approved refund is initiated through Razorpay to the original payment method within 7 business days.
- After initiation, banks and payment providers may require an additional 5–10 business days to display the credit.
GetUrWeb cannot send a refund to a different card, account, UPI ID or person.
7. Rescheduling instead of cancellation
You may request a project pause or revised start date. We will try to accommodate the change, subject to team availability. A pause longer than 30 days may require a revised timeline, quotation or restart date.
8. Contact
Refund and cancellation requests must be sent to admin@geturweb.in. You can also reach us through the Contact page or at +91 90275 22389 for status assistance.